Customer.io customer events
Customer.io can forward customer events you name, such as purchases or signups, so journeys can start, wait, or exit on them. Your JustAI team sets up that forward with you. This is not something the delivery connection does by itself.
Sending profiles and the reporting webhook are a different path. That webhook reports what happened to messages JustAI sent, such as deliveries and clicks. Those delivery events are not the customer events you use as journey triggers.
Before you begin
Section titled “Before you begin”- You send customer profiles from your data source, with the same person ID your Customer.io workspace uses.
- You have a short list of the Customer.io events the first journeys need. Event names in JustAI have to match exactly, including case.
What to give your JustAI team
Section titled “What to give your JustAI team”Tell your JustAI team the event names, which workspace they come from, and the person ID on each event. They forward those events into JustAI.
Customer.io does not send customer profiles to JustAI. Keep sending profiles from Segment, RudderStack, Hightouch, a file import, or the direct API.
Check your work
Section titled “Check your work”After the forward is on, send one test event. Its name appears under Events > Custom events after processing. See Test your connection.
Don’t replay old events through this forward after a journey is published. A matching event can start or advance that journey. See Send customer events.
